Introduction
Welcome to SimVago.
SimVago (“SimVago,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase or use our eSIM services, interact with our customer support team, or use any related applications, products, and services.
By using SimVago’s services, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
Information You Provide
We may collect information that you voluntarily provide to us, including:
- Name
- Email address
- Billing address
- Payment information
- Phone number (if provided)
- Customer support communications
- Account credentials
- Information submitted through forms or surveys
Information Collected Automatically
When you visit our website or use our services, we may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Mobile device identifiers
- Pages visited
- Referring website
- Time spent on pages
- Date and time of access
eSIM and Service Usage Information
To provide our services, we may collect:
- eSIM activation information
- Plan usage data
- Network performance information
- Country and region of service use
- Device compatibility information
We do not monitor or store the contents of your communications, messages, emails, or internet activity.
How We Use Your Information
We may use your information to:
- Provide and maintain our services
- Process purchases and payments
- Deliver purchased eSIM plans
- Verify transactions
- Provide customer support
- Improve website functionality
- Improve product offerings
- Detect fraud and abuse
- Communicate service updates
- Send marketing communications (with consent where required)
- Comply with legal obligations
Cookies and Tracking Technologies
SimVago uses cookies and similar technologies to:
- Remember preferences
- Analyze website performance
- Measure marketing effectiveness
- Improve user experience
You may configure your browser to refuse cookies. Certain website functions may not operate properly if cookies are disabled.
Analytics and Advertising
We may use third-party analytics providers and advertising partners, including:
- Google Analytics
- Google Ads
- Meta Advertising Platforms
- Other similar analytics and marketing services
These providers may collect information regarding your use of our website and services.
Payment Processing
Payments are processed by trusted third-party payment providers.
SimVago does not store full payment card numbers on our servers.
Payment processors may collect information necessary to complete transactions in accordance with their own privacy policies.
International Data Transfers
Because SimVago serves travelers around the world, your information may be processed in countries outside your country of residence.
We take reasonable steps to ensure personal information receives appropriate protection wherever it is processed.
Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Maintain records
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Retention periods may vary depending on applicable laws and business requirements.
Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the Internet or electronic storage is completely secure.
Your Privacy Rights
Depending on your location, you may have rights including:
- Access your information
- Correct inaccurate information
- Delete personal information
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent
To exercise these rights, contact us using the information below.
California Privacy Rights
Residents of California may have additional rights under applicable California privacy laws, including the right to know, access, correct, delete, and opt out of certain data-sharing practices.
Requests may be submitted using the contact information below.
European Privacy Rights (GDPR)
If you are located in the European Economic Area, United Kingdom, or Switzerland, SimVago processes personal information under applicable legal bases including:
- Contract performance
- Legal obligations
- Legitimate interests
- Consent
You may also have the right to lodge a complaint with your local data protection authority.
Children’s Privacy
SimVago services are not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take appropriate steps to delete it.
Third-Party Links
Our website may contain links to third-party websites and services.
We are not responsible for the privacy practices of those third parties.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes become effective upon posting the updated Privacy Policy on our website.
The “Last Updated” date at the top of this Privacy Policy will reflect the latest revision.
Contact Us
If you have questions regarding this Privacy Policy, please contact:
SimVago
Email: legal@simvago.com
Website: https://www.simvago.com