Eligibility for a Refund
Refunds may be granted only in limited circumstances, including:
- The purchased eSIM cannot be installed due to a SimVago or provider error;
- The purchased eSIM never activates due to a network or technical issue;
- The purchased service cannot be delivered because of a confirmed service failure.
Generally Non-Refundable Circumstances
Refunds will generally not be provided for:
- Change of travel plans;
- Accidental purchases;
- Customer remorse;
- Device incompatibility;
- Failure to verify device compatibility;
- Partial usage of a plan;
- Unused remaining data;
- Incorrect destination selection;
- User configuration errors;
- Carrier lock restrictions;
- Customer negligence.
How to Request a Refund
Refund requests must be submitted to SimVago support with sufficient documentation for investigation.
All refund determinations are made at SimVago’s reasonable discretion.
Contact us: Contact Support