Terms of Service

Introduction

Welcome to SimVago.

These Terms of Service (“Terms”) govern your access to and use of SimVago’s website, mobile applications, products, services, eSIM plans, enterprise offerings, and related services (collectively, the “Services”).

By accessing or using the Services, purchasing an eSIM, creating an account, or otherwise interacting with SimVago, LLC (“SimVago,” “we,” “our,” or “us”), you agree to be bound by these Terms.

If you do not agree to these Terms, do not use the Services.

1. Company Information

SimVago, LLC
5791 Pigeon Creek Rd.
Bettendorf, IA 52722
United States

Legal Notices: legal@simvago.com

2. Eligibility

You must be at least eighteen (18) years old to purchase or use SimVago Services.

By using the Services, you represent and warrant that:

You are at least 18 years of age;
You have the legal capacity to enter into a binding agreement;
You will comply with all applicable laws and regulations.

3. Account Registration

Certain Services may require the creation of a SimVago account.

You agree to:

Provide accurate and complete information;
Keep account information current;
Maintain the confidentiality of login credentials;
Immediately notify SimVago of unauthorized account access.

You are responsible for all activity occurring under your account.

SimVago may suspend or terminate accounts that contain inaccurate information or violate these Terms.

Guest checkout purchases may also be offered. These Terms apply regardless of whether an account is created.

4. SimVago eSIM Services

SimVago provides digital eSIM connectivity products and related services.

Available offerings may include:

Country-specific eSIM plans;
Regional eSIM plans;
Global eSIM plans;
Fixed-data plans;
Unlimited data plans;
Enterprise connectivity solutions.

Plan availability, pricing, coverage, supported countries, supported devices, and features may change at any time without notice.

5. Device Compatibility

Customers are responsible for verifying that:

Their device supports eSIM technology;
Their device is carrier-unlocked;
Their device is compatible with the purchased eSIM plan.

SimVago provides compatibility information as a convenience only.

SimVago is not responsible for incompatibility caused by unsupported devices, carrier restrictions, manufacturer limitations, or customer error.

6. Activation and Service Availability

Activation procedures vary by device and network.

Customers are responsible for properly installing and activating purchased eSIM plans.

Service availability depends on third-party telecommunications networks and infrastructure.

Coverage, speeds, latency, availability, and service quality are not guaranteed.

Service may be affected by:

Local carrier limitations;
Network congestion;
Geographic conditions;
Government restrictions;
Weather conditions;
Technical outages;
Force majeure events;
Third-party network failures.

SimVago does not guarantee uninterrupted service.

7. Fair Use and Data Speeds

Data speeds depend on network conditions, local carriers, device capabilities, and other factors outside SimVago’s control.

Unlimited plans may be subject to fair-use policies, network management practices, speed reductions, prioritization policies, or other limitations imposed by partner carriers.

SimVago does not guarantee any specific upload speed, download speed, latency, or network performance level.

8. Pricing and Payments

All prices are displayed in the applicable currency shown at checkout.

Taxes, fees, and charges may apply depending on jurisdiction.

Payment is due at the time of purchase.

SimVago reserves the right to:

Modify pricing;
Correct pricing errors;
Cancel transactions resulting from pricing mistakes;
Refuse transactions suspected of fraud.

Accepted payment methods may change from time to time.

9. Vago-Bucks and Referral Program

SimVago may offer a customer referral and rewards program known as “Vago-Bucks.”

Referral Benefits

Eligible SimVago customers may receive a unique referral code or referral link that may be shared with friends, family members, and other prospective customers.

When an eligible new customer uses a valid referral code in connection with their first qualifying SimVago purchase:

The new customer may receive a discount equal to fifteen percent (15%) of the qualifying purchase; and
The referring customer may receive Vago-Bucks equal in value to fifteen percent (15%) of the qualifying purchase.

Unless otherwise stated by SimVago, there is no limit on the number of eligible customers a user may refer.

Vago-Bucks Value and Redemption

For purposes of the SimVago rewards program, one (1) Vago-Buck has a redemption value of US $0.01 when applied toward an eligible SimVago purchase.

Vago-Bucks may be applied toward all or a portion of an eligible future SimVago purchase, subject to any restrictions disclosed at the time of redemption.

Vago-Bucks:

Have no cash value outside of the SimVago platform;
Cannot be redeemed or exchanged for cash;
Cannot be transferred, sold, assigned, or traded between accounts unless expressly authorized by SimVago;
May not be used for unauthorized commercial, resale, or fraudulent purposes; and
May be subject to additional promotional or redemption restrictions disclosed by SimVago.

Expiration

Vago-Bucks expire twelve (12) months after the date on which they are earned unless SimVago expressly provides a different expiration period for a particular promotion.

Expired Vago-Bucks are automatically removed from the customer's available rewards balance and cannot be redeemed.

Eligibility and Referral Abuse

Referral rewards are intended for legitimate referrals of new SimVago customers.

SimVago reserves the right to withhold, cancel, reverse, or remove referral discounts or Vago-Bucks associated with fraud, abuse, self-referrals, duplicate or fictitious accounts, canceled or reversed transactions, chargebacks, manipulation of the referral program, or other activity that SimVago reasonably determines violates these Terms or the intended purpose of the program.

Referral discounts and Vago-Bucks are earned only after the applicable qualifying transaction satisfies SimVago's eligibility requirements.

Program Changes

SimVago may modify, suspend, or discontinue the Vago-Bucks or referral program, including reward rates, discount amounts, eligibility requirements, redemption rules, and other program features, subject to applicable law.

Any changes will apply in accordance with the terms communicated by SimVago at the time of the change.

Nothing in the Vago-Bucks or referral program creates a property right, bank account, stored-value account, security, or other financial instrument.

10. Refund Policy

Refunds may be granted only in limited circumstances, including:

The purchased eSIM cannot be installed due to a SimVago or provider error;
The purchased eSIM never activates due to a network or technical issue;
The purchased service cannot be delivered because of a confirmed service failure.

Refunds will generally not be provided for:

Change of travel plans;
Accidental purchases;
Customer remorse;
Device incompatibility;
Failure to verify device compatibility;
Partial usage of a plan;
Unused remaining data;
Incorrect destination selection;
User configuration errors;
Carrier lock restrictions;
Customer negligence.

Refund requests must be submitted to SimVago support with sufficient documentation for investigation.

All refund determinations are made at SimVago’s reasonable discretion.

11. Chargebacks

Customers agree to contact SimVago support and provide a reasonable opportunity to resolve disputes before initiating a chargeback.

Fraudulent, abusive, or bad-faith chargebacks may result in:

Account suspension;
Account termination;
Refusal of future purchases;
Collection efforts where permitted by law.

12. Prohibited Uses

You agree not to:

Violate any law or regulation;
Use the Services for unlawful purposes;
Engage in fraud or deceptive practices;
Resell Services without authorization;
Conduct SIM farming activities;
Interfere with network operations;
Circumvent technical restrictions;
Use automated systems to abuse the Services;
Attempt unauthorized access to systems or networks;
Distribute malware, spam, or harmful content.

SimVago may suspend or terminate access immediately upon detecting prohibited conduct.

13. Intellectual Property

All content, trademarks, logos, graphics, software, text, designs, branding, and intellectual property associated with SimVago are owned by SimVago, LLC or its licensors.

Nothing in these Terms grants ownership rights to users.

Users may not copy, modify, distribute, reverse engineer, or exploit SimVago intellectual property without prior written consent.

14. Enterprise Services

Enterprise customers may receive access to specialized products, billing arrangements, account management features, or additional services.

Separate enterprise agreements may supplement or replace portions of these Terms.

Where an enterprise agreement conflicts with these Terms, the enterprise agreement shall control.

15. Third-Party Providers

SimVago partners with third-party telecommunications providers, network operators, payment processors, and technology vendors.

SimVago is not responsible for:

Third-party outages;
Carrier network failures;
Third-party software defects;
Third-party service interruptions.

Third-party providers may impose their own terms, limitations, and network policies.

16. Privacy

Your use of the Services is also governed by the SimVago Privacy Policy.

By using the Services, you acknowledge and agree to the collection, use, storage, and disclosure of information as described in the Privacy Policy.

17. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SIMVAGO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:

MERCHANTABILITY;
FITNESS FOR A PARTICULAR PURPOSE;
NON-INFRINGEMENT;
UNINTERRUPTED SERVICE;
ACCURACY OF INFORMATION;
NETWORK PERFORMANCE.

SIMVAGO DOES NOT GUARANTEE THAT SERVICES WILL BE ERROR-FREE OR AVAILABLE AT ALL TIMES.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SIMVAGO’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY THE CUSTOMER FOR THE AFFECTED SERVICE OR ESIM PLAN.

SIMVAGO SHALL NOT BE LIABLE FOR:

INDIRECT DAMAGES;
INCIDENTAL DAMAGES;
CONSEQUENTIAL DAMAGES;
SPECIAL DAMAGES;
LOST PROFITS;
LOST BUSINESS OPPORTUNITIES;
LOST DATA;
TRAVEL DISRUPTIONS;
MISSED FLIGHTS;
MISSED MEETINGS;
BUSINESS INTERRUPTIONS.

19. Indemnification

You agree to defend, indemnify, and hold harmless SimVago, its officers, employees, contractors, affiliates, and partners from any claims, damages, liabilities, costs, or expenses arising from:

Your use of the Services;
Your violation of these Terms;
Your violation of applicable laws;
Your infringement of third-party rights.

20. Arbitration Agreement

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved through binding arbitration.

The arbitration shall be conducted in Iowa, United States.

The parties waive any right to trial by jury.

The parties further agree that disputes shall be resolved only on an individual basis.

Class actions, collective actions, and representative actions are expressly prohibited.

21. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Iowa, without regard to conflict of law principles.

22. Termination

SimVago may suspend or terminate access to the Services at any time for:

Violations of these Terms;
Fraudulent activity;
Abuse of the Services;
Security concerns;
Legal requirements.

Termination does not relieve users of obligations incurred prior to termination.

23. Changes to Terms

SimVago may update these Terms from time to time.

Updated versions will be posted on the SimVago website.

Continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

24. Contact Information

Questions regarding these Terms may be directed to:

legal@simvago.com